Introducing a balanced scorecard management system in a university anesthesiology department.

Zbinden, Alex M · Anesth Analg · 2002

other · Level V

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Abstract

The study goal was to show how Balanced Scorecard, a modern management tool based on score numbers, can efficiently be applied to a university anesthesiology department. Nineteen score numbers were established in four perspectives. Meaningful results were obtained with limited resources to support a process of innovation and improvement.

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