Measuring performance and missing the point?

Heath, Iona; Hippisley-Cox, Julia; Smeeth, Liam · BMJ · 2007

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Abstract

Targets do not necessarily translate into improvements for service users. <b>Iona Heath, Julia Hippisley-Cox, </b>and<b> Liam Smeeth </b>argue that performance measurement in the UK is shifting focus from what each patient needs and those who need it most

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