Dealing with complaints.
Where this comes from
- Record sourced from PubMed, PMID 18258968.
- Also identified by DOI 10.1136/bmj.39455.639340.AD and PMC identifier 2234562.
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Abstract
This article explores why patients complain and outlines some strategies for reducing the rising number of complaints and for dealing appropriately with any that do occur
Medical subject headings
- Patient Satisfaction
- Physician-Patient Relations
- State Medicine