Impact of same-day appointments on patient satisfaction with general practice appointment systems.
cross_sectional · Level IV
Where this comes from
- Record sourced from PubMed, PMID 18801282.
- Also identified by DOI 10.3399/bjgp08X330780 and PMC identifier PMC1326943.
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Abstract
Following recent concerns about patients' inability to book appointments in advance, this study examined the relationship between the proportion of GP appointments reserved for same-day booking, and patient satisfaction with appointment systems. In a survey of 12,825 patients in 47 practices, it was found that a 10% increase in the proportion of same-day appointments was associated with an 8% reduction in the proportion of patients satisfied. Practices should be wary of increasing the level of same-day appointments to meet access targets.