User satisfaction with commuter walk-in centres.
cross_sectional · Level IV
Where this comes from
- Record sourced from PubMed, PMID 20875252.
- Also identified by DOI 10.3399/bjgp09X473169 and PMC identifier PMC2784553.
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Abstract
Pilot commuter walk-in centres have been located close to national rail stations in major English cities, provided by private healthcare companies for the NHS, and offering access to doctors and nurses. This study used a survey to evaluate user satisfaction levels with this new service. Thirty-three per cent (1828/5574) of users completed a questionnaire. Centres demonstrated high levels of user satisfaction (69% 'very satisfied', 95% confidence interval = 58% to 79%) overall, but satisfaction was lower for some aspects of care such as waiting times.