Provider Perspectives of the Complexities of Follow-Up of Abnormal Mammographic Findings.

Abstract

This study explores provider perspectives on follow-up of abnormal mammography results in medically underserved patients. We employed Yin’s Five-Phased Cycle of analysis to identify major themes drawn from interviews with breast health center providers. A linked patient tracking surveillance system, acknowledgement of Hispanic patients naming customs in the medical records at registration and innovative outreach strategies were revealed as approaches to improving diagnostic mammography follow-up. The test result management system emerged as major area for improvement at this hospital. A public hospital brings unique delivery of care challenges. A facility-tailored approach complimenting mammography follow-up guidelines may be advisable.