Emotions in communication skills training - experiences from general practice to Porsche maintenance.
Where this comes from
- Record sourced from PubMed, PMID 28641994.
- Also identified by DOI 10.1016/j.pec.2017.06.006.
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Abstract
The emphasis on skills in communication training of physicians has gained momentum over the last 30 years. Furthermore, a specific focus on skills to address emotions has been suggested and more recently supported by empirical studies. In this paper we use the Expanded Four Habits Model to illustrate how a structured consultation model supplemented with specific skills to address emotions is considered useful in medical and non-medical settings. The primacy of emotions in different types of professional encounters is discussed in relation to education and practice.
Medical subject headings
- Clinical Competence
- Communication
- Education, Medical
- Emotions
- Family Practice
- Physician-Patient Relations