The problem with using patient complaints for improvement.
Where this comes from
- Record sourced from PubMed, PMID 29298910.
- Also identified by DOI 10.1136/bmjqs-2017-007463.
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Abstract
'The Problem with…' series covers controversial topics related to efforts to improve healthcare quality, including widely recommended, but deceptively difficult strategies for improvement and pervasive problems that seem to resist solution.
Medical subject headings
- Attitude to Health
- Patient Satisfaction
- Quality of Health Care