Building a Culture of Wellness When Systems Do Not Allow for Collaborative Care.

Abstract

Health care is fragmented and frustrating to patients and physicians. The consequences include patient and physician dissatisfaction. The author's perspective is informed by his research, innovation, and leadership to optimize the experience of care for physicians and patients. Understanding and prioritizing the touchpoints between patients and physicians is essential to designing health care delivery that is compassionate to patients and is fulfilling and sustainable for physicians. Hospital administrative leaders and physicians must reject the culture of a dichotomy in purpose, and partner to create systems that make the right thing to do, the easy thing to do. Level V-expert opinion.