Artificial Intelligence Can Improve Patient Management at the Time of a Pandemic: The Role of Voice Technology.
Where this comes from
- Record sourced from PubMed, PMID 33999834.
- Also identified by DOI 10.2196/22959 and PMC identifier 8153030.
- Licence recorded as CC BY.
- The licence permits redistribution, so the abstract is shown in full and the full text is available from the publisher.
Abstract
Artificial intelligence-driven voice technology deployed on mobile phones and smart speakers has the potential to improve patient management and organizational workflow. Voice chatbots have been already implemented in health care-leveraging innovative telehealth solutions during the COVID-19 pandemic. They allow for automatic acute care triaging and chronic disease management, including remote monitoring, preventive care, patient intake, and referral assistance. This paper focuses on the current clinical needs and applications of artificial intelligence-driven voice chatbots to drive operational effectiveness and improve patient experience and outcomes.
Medical subject headings
- Artificial Intelligence
- COVID-19
- Communication
- Delivery of Health Care
- Speech Recognition Software
- Telemedicine
- Voice