The Role of Satisfaction Surveys: Offering an Enhanced Patient Experience for Optimum Outcomes in the Pediatric Orthopaedic Practice.

Abstract

As we navigate to provide the best patient care and outcomes, the patient experience has shown to be a driver that improves quality. Patient experience surveys are the primary means of measuring the perception of the care received. Positive patient experience has been linked to better patient compliance, decreased health care costs, decreased liability, and improved outcomes. Physician wellbeing and improved job satisfaction is a recognized additional benefit. Strategies have been developed to achieve these goals, enhance our practice and improve our work satisfaction and the patient experience.