Evaluation of the Potential Utility of an Artificial Intelligence Chatbot in Gastroesophageal Reflux Disease Management.

Henson, Jacqueline B; Glissen Brown, Jeremy R; Lee, Joshua P; Patel, Amit; Leiman, David A · Am J Gastroenterol · 2023

case_series · Level IV

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Abstract

Artificial intelligence chatbots could serve as an information resource for patients and a tool for clinicians. Their ability to respond appropriately to questions regarding gastroesophageal reflux disease is unknown. Twenty-three prompts regarding gastroesophageal reflux disease management were submitted to ChatGPT, and responses were rated by 3 gastroenterologists and 8 patients. ChatGPT provided largely appropriate responses (91.3%), although with some inappropriateness (8.7%) and inconsistency. Most responses (78.3%) contained at least some specific guidance. Patients considered this a useful tool (100%). ChatGPT's performance demonstrates the potential for this technology in health care, although also its limitations in its current state.

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