The performance model of logistic distribution centers: Quality function deployment based on the Best-Worst Method.
other
Where this comes from
- Record sourced from PubMed, PMID 39480841.
- Also identified by DOI 10.1371/journal.pone.0305202 and PMC identifier 11527329.
- No licence information is recorded for this record.
- Because redistribution is not established, this page shows the abstract only. Follow the links below for the full text.
Abstract
This paper aims to evaluate the performance of logistic distribution centers (LDCs) by Quality Function Deployment (QFD) based on the Best-Worst Method (BWM). The originalities of this paper include: (1) exploring five constructs with 20 customer requirement attributes (CRAs) for LDCs' operations based on the SERQUAL model, (2) using the QFD model to identify five primary divisions and 18 corresponding service technical requirements (STRs) for LDCs' operations, (3) recognizing the top five STRs should be prioritized for the allocation of limited resources from House of Quality (HoQ), including cargo order (7.15%), value-added activities (6.68%), document preparation (6.31%), consolidating and assembling (6.10%), and document management (6.00%), (4) applying the Best-Worst Method (BWM) to estimate CRAs' relative weight. The proposed research model can provide a methodological reference to the relevant literature in association with logistics operations and multiple-criteria decision analysis (MCDA).