Intersection of Care: Navigating Patient-Hospital Relationships in Neurosurgery.

Abstract

This study explores the vital elements of patient satisfaction in hospital settings, with an emphasis on the aspects of service quality and patient-hospital interaction. It looks at how patients perceive several aspects of service quality, such as assurance, tangibility, empathy, responsiveness, and consistency. A descriptive cross-sectional study was conducted among 80 neurosurgery in-patients at the Pakistan Institute of Medical Sciences, using convenience sampling. Data collection was done after obtaining consent from each patient. A self-administered questionnaire was used to collect demographic data, and patient satisfaction with the outpatient clinic experience. Data were entered and analyzed in Statistical Package for the Social Sciences, version 25. A χ² test was used to examine associations between outcome variables and factors related to patient satisfaction. The majority of the patients were males, 46 (57.5%). The mean age of the patients was 48.73 ± 18.428 years. The waiting time at the hospital also varies, with 77.5% of patients experiencing 0-hour wait time, and the mean waiting time being 38.44 minutes. A positive correlation was found between the following variables: travel time in minutes (χ² = 0.012, P > 0.05); gender (χ² = 0.037, P < 0.05); and the number of hospital visits per month (χ² = 0.016, P > 0.05); and patient interaction in a health care setting. The study emphasizes the value of excellent patient-hospital interactions and the importance of communication, empathy, and trust-building in promoting these outcomes.