Perceptions of Implementing Real-Time Electronic Patient-Reported Outcomes and Digital Analytics in a Majority-Minority Cancer Center.

Abstract

Electronic patient-reported outcome (ePRO) tools are increasingly used to provide first-hand information on patient's symptoms and quality of life. This study explored how patients and health care providers (HCPs) perceive the use of a digital real-time ePRO tool, coupled with digital analytics at a cancer center located in a majority-minority county. Furthermore, we described the implementation barriers and facilitators identified from the participants' perspectives. We conducted a qualitative substudy as part of a larger implementation study conducted at University of California Irvine Chao Family Comprehensive Cancer Center. Patients and HCPs completed semistructured interviews and a focus group discussion. Thematic analysis was used to identify key themes regarding perceived impact of the intervention on patient's care and implementation factors. A total of 31 participants, comprising 15 patients (67% English-speaking, 33% Spanish-speaking) and 16 HCPs (43.8% pharmacists, 37.5% physicians, 18.8% nurses), were interviewed. The utilization of real-time ePRO was perceived to beneficially affect patient care, improve patient-provider communication, and increase symptom awareness. Implementation facilitators included ease of comprehension and completion within the infusion center. Barriers included the need to incorporate results in electronic medical records and create real-time referral pathways to address patient's needs. The use of real-time ePRO in a majority-minority population was perceived to enhance patient-centered oncology care, yet implementation barriers must be addressed for successful integration in clinical settings. The findings from this study may inform implementation strategies to reduce health disparities.