A matching method for elderly care service personnel with multiple types of service expectations.

Abstract

With the rapid growth of the global aging population, the problem of providing for the elderly has become increasingly prominent. As a new model of providing for the elderly in China, home-based care has attracted more and more attention from all walks of life. The research on how to realize reasonable and effective matching between elderly care service personnel and the elderly under the home care model deserves attention and has important practical significance. In this paper, a matching method for elderly care service personnel considering multi-type service expectations is proposed. This approach involves first obtaining the actual values of the expectation indexes for each other, as well as the expectation requirements of the elderly and the service personnel. Next, we compute the satisfaction of the elderly and the service personnel for each other based on the elastic service expectation type, and finally, we make a decision about whom to choose based on the inelastic service expectation indexes. On this basis, the situation is considered that there are sufficient and insufficient elderly care service personnel, the two-sided matching models are constructed, respectively, and the optimal matching results are obtained by solving the models. Finally, an example is given to illustrate the feasibility and effectiveness of the proposed method.