Empathy heals: patients' perception after an upper limb fracture and their experiences during and after the treatment discharge: a qualitative study.

Abstract

To explore patients' experiences, identify barriers and facilitators to recovery, and analyze their perceptions of treatment following upper limb fractures. A qualitative study using semi-structured interviews was conducted with 25 patients (10 men, 15 women) at a tertiary referral hospital. A purposive sampling approach was used, and data analysis followed Braun and Clarke's thematic analysis method. Four key themes emerged: the need for information to engage in treatment; the impact of physical and mental health on fracture patients; the role of physiotherapy in recovery; and the relationship with the healthcare team and treatment perception. Although patients felt supported by the healthcare team, they expressed a need for a deeper understanding of the recovery process. Empathy and the patient-physiotherapist bond were crucial for treatment adherence and successful rehabilitation.