Transforming healthcare delivery with conversational AI platforms.
review · Level V
Where this comes from
- Record sourced from PubMed, PMID 41028209.
- Also identified by DOI 10.1038/s41746-025-01968-6 and PMC identifier 12484644.
- Licence recorded as CC BY-NC-ND.
- Because redistribution is not established, this page shows the abstract only. Follow the links below for the full text.
Abstract
Healthcare communication faces unprecedented challenges as the healthcare workforce is increasingly faced with increased administrative burdens and reduced time with patients. Conversational agents powered by generative AI may offer a potential solution by collecting information, answering questions, documenting encounters, and supporting clinical decision-making through fluid, contextual dialogue. However, realizing their potential requires rigorous validation, careful implementation, and a strong commitment to safety, equity, and preserving human-centered care.