Use and effectiveness of video-based resources by pharmacists for patient education and counselling: A systematic review.

Abstract

The use of patient education videos in healthcare are popular for standardising education across health services and assisting healthcare professionals to tailor information. This systematic review aimed to explore how pharmacists use video-based resources to provide patient education and their overall effectiveness for delivering health information. Original peer-reviewed articles describing pharmacists using video education tools were identified until November 2023. The search strategy included terms related to 'pharmacist', 'patient education', and 'video media', with studies extracted from PubMed, EMBASE, and CINAHL. Articles were selected based on inclusion criteria, focusing on adult populations, and excluding synchronous video education and social media focused analyses. Data extraction and reporting followed the PRISMA guidelines, with studies assessed using SQUIRE guidelines and NHMRC evidence hierarchies. There were 37 studies included in the review and the majority were randomised controlled trials (n = 19, 51 %). Video education was evaluated as an adjunct to conventional pharmacist counselling (n = 14, 38 %), as a standalone health information resource (n = 13, 35 %), and as part of extended patient education interventions (n = 10, 27 %). Home access to videos resulted in more educational interventions with superior effectiveness when compared to usual care (46 % compared to 21 %). Similarly, extended patient education interventions outperformed interventions without pharmacist follow-up. Studies reported high patient satisfaction, increases in knowledge, improved medication adherence, and significantly reduced counselling time in the three studies that measured this outcome. Pharmacist-led video education interventions demonstrate comparable, and in some cases superior, effectiveness to traditional patient education methods. Effectiveness is further enhanced when patients are provided home access to video-based resources, or when videos are incorporated into extended patient education interventions. These findings support the use of video-based education to improve the effectiveness of pharmacist-led education interventions.