Patient attitudes toward ambient artificial intelligence scribes in clinical care: insights from a cross-sectional study.

Abstract

To assess patient attitudes towards ambient artificial intelligence (AI) scribes, including comfort, trust, perceived impact on provider interactions, and willingness for future use, and to examine how sociodemographic, health factors, digital literacy, and privacy concerns shape attitudes. We analyzed cross-sectional data from an online survey of 12 153 adults (52.4% female; 23.1% aged ≥ 65; 41.2% with chronic conditions) in Canada conducted between February 6 and March 10, 2025. Survey-adjusted ordinal and binary logistic regression models assessed predictors, reporting adjusted odds ratios (aORs), 95% confidence intervals (CIs), and P-values. Most respondents (61.8%) were reluctant to future AI scribe use despite mixed attitudes: 39.3% reported some/very high comfort, 57.4% trusted documentation with human oversight, and 49.5% anticipated positive effects on patient-provider interactions. Awareness of AI scribe use was low (28.3%). Males showed higher odds of favorable comfort (aOR = 1.13, 95% CI, 1.05-1.22, P = .001), trust (aOR = 1.21, 95% CI, 1.10-1.32, P < .001), and future use (aOR = 1.38, 95% CI, 1.27-1.51, P < .001). Chronic conditions showed higher odds of future use (aOR = 1.19, 95% CI, 1.08-1.32, P < .001), whereas poorer general health was associated with lower odds across all outcomes. Fewer emergency room/urgent care visits, lower education, and income levels were associated with less favorable attitudes across outcomes. Higher digital health literacy (aOR = 1.03-1.04, all P < .001) and AI knowledge (aOR = 1.28-1.37, all P < .001) showed associations with higher odds across outcomes; privacy concerns were linked to lower odds (eg, future use: aOR = 0.65, 95% CI, 0.63-0.68, P < .001). Findings reveal a paradox-patients expressed conditional trust and comfort yet remained reluctant to adopt AI scribes, with privacy concerns and low awareness as key barriers. Targeted interventions addressing digital literacy, privacy safeguards, and clinician-patient communication about AI scribes are needed before widespread adoption.