Public and healthcare professionals' perspectives on preventing violence against healthcare workers: A social media crowdsourcing.

Abstract

Violence against healthcare professionals is the serious global issue. This study aimed to explore strategies to prevent such incidents using a qualitative crowdsourcing approach, gathering perspectives from both the public and healthcare professionals (HCPs). A Google Form with an open-ended question - "How to prevent violence against healthcare workers" was distributed via social media platforms (Twitter [now X], LinkedIn, Facebook, and WhatsApp) from August 15 to December 14, 2024. Two independent authors analyzed responses thematically and a consensus was reached to finalize the themes. A total of 224 responses were received (181 HCPs, 43 public). Thematic analysis identified several key strategies. The public emphasized security measures, strict legal frameworks (non-bailable offenses, fast-track courts), education and awareness campaigns, institutional responsibility, and de-escalation strategies. HCPs also emphasized enhanced security (police booths, strict visitor controls), institutional policies (zero-tolerance measures, structured reporting systems), better working conditions, communication strategies, public awareness campaigns, and technological solutions. Preventing violence against doctors requires a multifaceted approach, including legal reforms, security enhancements, institutional policies, public awareness, and technology-based safety measures. Collaborative efforts from governments, healthcare institutions, and society are essential to ensuring the safety and well-being of HCPs.