Robotic process automation for identifying missing codes on insurance claims.

Abstract

This study aimed to develop and implement robotic process automation (RPA) for identifying missing codes during insurance claim post-review at a tertiary hospital and to evaluate its feasibility and effectiveness METHODS: As a single-centre, operational implementation, an RPA system integrated with optical character recognition (OCR) and electronic medical record (EMR) platforms was developed using Blue Prism. The system compared 532 surgical procedure codes with 21 cutting device codes, automatically flagging discrepancies. Accuracy and efficiency were compared with manual review. Between 1 and 31 May 2025, the RPA system analysed 61 claim statements and performed 199 OCR processes. The Google Cloud Vision API (application programming interface) achieved 100% detection accuracy without false positives, while Tesseract yielded lower accuracy. The RPA reduced average processing time from 120 (manual review) to 54 min, representing a 55% efficiency gain. RPA reliably automated repetitive, rule-based administrative tasks, improving accuracy and standardisation of insurance claim audits. Secure system architecture ensured compliance with healthcare data protection standards. User-centred development and integration with EMR demonstrated feasibility in complex healthcare workflows. Implementing RPA for insurance claim post-review significantly enhanced efficiency and accuracy, reduced administrative workload and provided a scalable model for digital transformation in healthcare administration.