Extracting user profile via large language models and ontologies.

Abstract

Extracting user-specific profiles that include general personal information, such as hobbies, occupation, or age, is a valuable asset for systems like recommendation engines or personalized chatbots. Currently, most approaches moved toward exploiting the capabilities of large language models (LLMs) on rich languages while less-resourced languages still present significant opportunities for exploration and improvement. In this research, we present a multi-step approach for profile extraction from dialogue systems in Persian as a use case. Through an extensive set of experiments and analyses on various models, we show that LLMs struggle with these languages due to limited language-specific resources and complex linguistic structures. To address this, we propose a hybrid method that combines techniques such as slot filling, in-context learning, and ontology-based inference. Our final results demonstrate a significant improvement over current state-of-the-art models, including LLMs with few-shot examples and even their fine-tuned version. Our method achieves an F-score of 90.46, outperforming GPT-4o and Llama-3-70B by an absolute difference of 17.08 and 24.51 respectively. Our system can also detect inconsistencies in presented information in which our performance substantially exceeds the best performance of GPT-4o and Llama-3-70B with an accuracy of 92%. It is 21% absolutely better than GPT-4o and 47% better than Llama.