Improving communication with specialists. The case of an oncology clinic.

Abstract

OBJECTIVE: To investigate how much information a specialist oncologist receives at the time of initial assessment of referred patients. PATIENTS AND METHOD: Prospective audit of 103 new patients referred to the Department of Radiation Oncology, Westmead Hospital--based on referral letters; availability of blood, radiology and histopathology investigations; and the use of interpreters. RESULTS: Eighty of 103 patients had a referral letter; a positive correlation was found between the provision of a letter and the availability of the result of a critical investigation. Results were not available at the time of assessment for a third of the investigations. Interpreter use was inadequate. CONCLUSION: The communication of information to specialists can be improved, and will help optimise the delivery of specialist services.